Can I purchase office furniture through a finance company?
Yes, we offer finance through Gilrose Finance. You can apply for finance here www.gilrose.co.nz/applications/loan.aspx
Do I get a discount if I order a large quantities?
Can my purchase be delivered to an address outside of New Zealand?
We regularly sell furniture to businesses based in the Pacific Islands. We can deliver free of charge to any shipping company within New Zealand. Shipping of furniture to countries outside of New Zealand, including international freight fees, will need to be arranged by yourself directly with the shipping company of your choice. We can recommend a list of shipping companies if you have not used a freight-forwarder before.<
How do I apply for an account?
If you are a business who will be purchasing from us regularly, you are welcome to apply for an account. Payment terms are the 20th of the following month. If you are placing a significant order, or an order for customised furniture you may still be required to make a 50% deposit. Please contact us to request an account application or if you would like more information email@example.com
Is all delivery free? And how long will it take to get my order?
Shipping is free, unless you have a rural or island address, or if delivery is to an above ground floor address. Please contact us for pricing firstname.lastname@example.org
Delivery times are dependent on where you live in New Zealand. Our standard delivery timeframe is 5-7 working days. Custom items may take a little longer, and are usually delivered within 12-14 working days. Furniture items do require a signature upon delivery – and items will not be left at unattended addresses. If you have specific delivery instructions, please note these with your shipping instructions at time of order. Office Furniture Warehouse uses third party delivery companies to deliver your items, and may be delivered in installments.
Do you have a shop? Can I come and take a look at the furniture?
Our main office is based in Tauranga, New Zealand. We have various warehouses around the country. We do not have a retail store, although you are welcome to view some products at our supplier showrooms. Please contact us for more information email@example.com
Can I return my item?
If you have purchased a faulty item, we will remedy or replace the item free of charge. 'Change of mind' returns must come back in the original packaging and must be in a resellable condition. These will incur a pick-up and restocking fee, which is calculated according to item weight. Unfortunately 'change of mind' refunds are not available on customised furniture.
Can I pick up my order?
Yes, but this is dependent on where you are based in the country and what you have ordered. Some pickups have a 24-hour processing turnaround, so please contact us for more information firstname.lastname@example.org