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office furniture FAQ help list

Do you offer finance options?

Yes, we offer finance through Gilrose Finance. You can apply for finance here www.gilrose.co.nz/applications/loan.aspx

Do you offer discounts on large orders?

Yes, if you are placing an order for multiple items we are happy to offer you discounted pricing. Please contact us and we can prepare a quote sales@ofw.co.nz

Do you ship internationally?

We regularly sell furniture to businesses based in the Pacific Islands. We deliver free of charge to any shipping company within New Zealand. Shipping of furniture to countries outside of New Zealand, including international freight fees, will need to be arranged by yourself directly with the shipping company of your choice. We can recommend a list of companies if you have not used a freight-forwarder before.

Can I apply for an account?

If you are a business who will be purchasing from us regularly, you are welcome to apply for an account. Payment terms are the 20th of the following month. If you are placing a significant order, or an order for customised furniture you may still be required to make a 50% deposit.

How does your shipping work?

Shipping is FREE, unless you are a rural customer or located in a multi-level building - please contact us for pricing sales@ofw.co.nz 
Office Furniture Warehouse uses third party delivery companies to deliver your items. Delivery times are dependant on where you live in New Zealand.
Our standard delivery timeframe is 5-7 working days. Furniture items require a signature upon delivery - items will not be left at addresses unattended. If you have specific delivery instructions, please note these with your shipping instructions at time of order. 

Where are you based and do you have a retail store?

Our office is based in Tauranga, New Zealand. We have various warehouses around the country. We do not have a retail store but you are welcome to visit our various supplier showrooms to view products. Please contact us for more information sales@ofw.co.nz

Can I return my item?

If you have purchased a faulty item, we will remedy or replace the item free of charge. 'Change of mind' returns must come back in the original packaging and must be in a resellable condition. These will incur a pick-up and restocking fee, which is calculated according to item weight. Unfortunately 'change of mind' refunds are not available on customised furniture.

Can we pick up our order?

Yes, but this is dependent on where you are based in the country and what you have ordered. Please contact us to enquire sales@ofw.co.nz

Do you offer assembly?

Office Furniture Warehouse does not employ furniture assemblers, however, we do have a small database of independent assemblers working in the major city centres. We can arrange this service for you which will require you to pre-pay an assembly fee to us. Please contact us for more information sales@ofw.co.nz