Looking for some answers?
We've got you covered with our FAQs. Find out all you need to know about shipping and delivery, the products available and how to make a purchase.
But, if you still need clarification, no worries! Simply drop us a message and we'll make sure to get back to you.
Shipping and Delivery
Delivery within New Zealand is free for orders $499 and over and $35 for orders under $499 – to metro ground-level addresses (all prices include gst).
*Additional charges apply for Rural and other Island customers, or above ground-level addresses. Please contact us for pricing.
Our standard delivery timeframe is 5-7 working days, with custom items taking a little longer at 12-14 working days. If your package is delayed, please contact the courier directly stating the tracking number within your delivery confirmation email – you will get this email when your items are dispatched.
We regularly sell furniture to businesses based in the Pacific Islands. We can deliver free of charge to any shipping company within New Zealand. Shipping of furniture to countries outside of New Zealand, including international freight fees, will need to be arranged by yourself directly with the shipping company of your choice. We can recommend a list of shipping companies if you have not used a freight-forwarder before.
Furniture items require a signature upon delivery. Items will not be left at unattended addresses, so our couriers will call you prior to delivery to ensure someone will be there. If you have specific delivery instructions, these need to be noted with your shipping instructions at the time of order. We use third-party delivery companies to deliver your items, and orders with more than one item may be delivered in installments.
Drivers will stay at the delivery address for 15 minutes to give you time to check the goods for damage. In the unfortunate event that your item/s are damaged, you have 24 hours to let us know.
Office Furniture Warehouse uses third party delivery companies to deliver your items, and there is a chance they may be delivered in installments.
For residential deliveries, you'll get a text from our courier company to arrange delivery if you've provided your mobile number.
In some cases yes, although this is depends on where you are based in the country and what you have ordered. Plus, some pickups have a 24-hour processing turnaround, so please email us directly and we’ll give you more details.
At all times, Office Furniture Warehouse will ensure that all products listed on this website will have a manufacturer's warranty.
Different products may be covered by different warranty time periods, depending on the type of product and / or the manufacturing company / supplier.
Manufacturer's warranty does cover against faulty parts and / or workmanship.
Manufacturer's warranty does not cover:
Damage caused by abuse or incorrect use of a product.
Damage to a product that may be incurred during delivery and transportation
Any product that has been modified by you the customer and / or your representative and / or not used as designed.
Upholstery is excluded from any warranty.
Please note: Whiteboard warranties are for the board surface only, not frames and / or fittings and only apply when board surface is used with non-permanent marker pens and cleaned as per manufacturer's specifications.
If you require any further information with regards to product warranty, please contact us on email@example.com
If your item requires assembly, the instructions will be contained inside the package. Office Furniture Warehouse does not employ furniture assemblers. However, if you need help with this we recommend to get an instant quote from Kitset Assembly Services or email us directly and we’ll take you through the process.
If you've purchased a faulty item, firstly we apologise. We’ll remedy or replace the item within 30 days from the date of purchase – free of charge. Just contact us with some photos of the damage, your order number, and a brief explanation of the situation and we’ll get right on it.
We always aim for customer happiness, but if you do need to return an item, we’re keen to put it right. If your item is faulty, we’ll fix or replace the item free of charge. If you change your mind, the item must be returned within 30 days of purchase in the original packaging and must be in a resellable condition. These will incur a pick-up and restocking fee, which is calculated according to item weight. Unfortunately 'change of mind' refunds are not available on customised furniture. If you’re not sure, email or call us and we’ll talk you through it.
You can choose to pay online with Visa and Mastercard; Apple Pay; Google Pay; Shop Pay and PayPal. There is also the option to pay by Bank Deposit or Pay on Invoice* with a pre-approved account. Or you can buy now, pay later with AfterPay, LayBuy, or Gem Finance.
*Payments can me made to the following account: 02-0466-0373685-000. Please include your name and order number for reference.
You don't have to pay via credit card, when you're at checkout you can choose Bank deposit/pay on invoice and we can arrange an invoice to be sent to you. Your items will be delivered once payment has been made.
On your order confirmation email, a link can be clicked to download your tax invoice.
If you don't see an email arrive in your inbox, please check your spam folder.
No, it's not essential that you create an account with us, just add your items to your cart and checkout as normal. However, if you're an n3 member or a Government body you can create an account with us to get discounts.
Are you a frequent business purchaser? Apply for an account with us and enjoy the convenience! Payment terms are due on the 20th of the following month. For significant or customised furniture orders, a 50% deposit might be required. Contact us via email to request an account application or for more information. Plus, if you're an n3 member or a Government body you can create an account with us to get discounts.