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10% off Storewide | Free Delivery on orders over $499*
10% off Storewide | Free Delivery on orders over $499*

What are the ways to pay?

We accept the following ways to pay online:

*Bank deposits can me made to the following account: 02-0466-0373685-000
Please include your name and order number for reference.

Do I get a discount if I order a large quantities?

Yes, if you are placing an order for multiple items we are happy to offer you discounted pricing. Please Request a Quote or contact us for more information sales@ofw.co.nz

Can my purchase be delivered to an address outside of New Zealand?

We regularly sell furniture to businesses based in the Pacific Islands. We can deliver free of charge to any shipping company within New Zealand. Shipping of furniture to countries outside of New Zealand, including international freight fees, will need to be arranged by yourself directly with the shipping company of your choice. We can recommend a list of shipping companies if you have not used a freight-forwarder before.<

Do I have to pay via credit card or can I get an invoice to pay?

You don't have to pay via credit card, when you're at checkout you can choose Bank deposit/pay on invoice and we can arrange an invoice to be sent to you. Your items will be delivered once payment has been made.

I've placed my order, but I need a tax invoice. Can I get one?

On your order confirmation email, there is a "Download invoice" option. Click this to download yor tax invoice and if you don't see this arrive in your inbox check your spam folder.

Do I need to create an account to purchase from you?

No, you do not have to create an account with us, just add your items to your cart and checkout as normal.

How do I apply for an account?

If you are a business who will be purchasing from us regularly, you are welcome to apply for an account. Payment terms are the 20th of the following month. If you are placing a significant order, or an order for customised furniture you may still be required to make a 50% deposit. Please contact us to request an account application or if you would like more information sales@ofw.co.nz

Can only businesses purchase from your site?

No, anyone who wants office furniture can purchase from us, and our products are perfect for home offices as well as commercial spaces.

Is all delivery free? And how long will it take to get my order?

Delivery within New Zealand is free for orders $499 and over and $35 for orders under $499 – to metro ground-level addresses (all prices include gst).

*Additional charges apply for Rural and other Island customers, or above ground-level addresses. Please contact us for pricing.

Delivery times are dependent on where you live in New Zealand. Our standard delivery timeframe is 5-7 working days. Custom items may take a little longer, and are usually delivered within 12-14 working days. Furniture items do require a signature upon delivery – and items will not be left at unattended addresses. If you have specific delivery instructions, please note these with your shipping instructions at time of order. Office Furniture Warehouse uses third party delivery companies to deliver your items, and may be delivered in installments.

Do you have a shop? Can I come and take a look at the furniture?

Our main office is based in Tauranga, New Zealand. We have various warehouses around the country. We do not have a retail store, although you are welcome to view some products at our supplier showrooms. Please contact us for more information sales@ofw.co.nz

Can I return my item?

If you have purchased a faulty item, we will remedy or replace the item free of charge. 'Change of mind' returns must come back in the original packaging and must be in a resellable condition. These will incur a pick-up and restocking fee, which is calculated according to item weight. Unfortunately 'change of mind' refunds are not available on customised furniture.

Can I pick up my order?

Yes, but this is dependent on where you are based in the country and what you have ordered. Some pickups have a 24-hour processing turnaround, so please contact us for more information sales@ofw.co.nz

I need someone to call me prior to delivery, can this be done?

Absolutely, we advise our freight company to call our customers prior to delivery to make sure someone is available to accept the goods so this is part of our process.

How can I get my furniture assembled?

Office Furniture Warehouse does not employ furniture assemblers. However, we recommend to get an instant quote from Kitset Assembly Services. Or please contact us for more information sales@ofw.co.nz