Our Terms and Conditions

Deliveries of furniture from Office Furniture Warehouse are undertaken by a number of transportation companies. Furniture is dispatched from Office Furniture Warehouse in good order and condition – acknowledged by the freight company by way of signing the consignment note when the furniture is dispatched.

When the product is delivered to you, you will be asked to sign a consignment note, accepting delivery and responsibility for the product. Once you have done so the product, in whatever condition it is in, is solely your responsibility (excluding any manufacturing fault, which is covered by warranty).

Please be aware that these are the terms and conditions of the freight companies which are stated on the back of the consignment note, you are accepting them when you sign for the goods. Once you have signed there will be no claim for damage accepted beyond that point.

1. Drivers will stay at the delivery address for 15 minutes after unloading to give the recipient time to check the goods. The delivery driver must wait for a signature on the consignment note before leaving the product on your premises and in your control.

2.  Carefully open the packaging and check the goods for any visible damage before signing for them. Do not sign for the goods as in good order and condition unless you are satisfied there is no damage.

3.  If you notice any damage to the furniture please reject the goods.

4.  If you notice packaging damage but are unable to take the time to open and check, please sign the consignment note with “packaging damage” clearly marked. You will then have 24 hours to contact us to register a claim if you find items are damaged.

5.  Under no circumstances should you mark the consignment note with STI or Subject To Inspection. This is not accepted by the transport company as a basis to claim for damage.

6.  Please be clear that once you sign to accept delivery of the product, you are accepting full ownership for that product in its current condition. If the recipient doesn’t follow this procedure, there is no claim option available and the cost must be accepted by the customer.

While we understand this will take a little more effort at the time of delivery, we are confident that it will improve the whole delivery process and help to reduce the number of complications should there be any damage to your orders.

If you have any questions, please call us on 0508 639 639 or email sales@ofw.co.nz

Office Furniture Warehouse takes your privacy seriously and respects the privacy of any information you provide through this website. Office Furniture Warehouse will not rent, sell, share or give personal information about you to other people. However, Office Furniture Warehouse may release your data if this is required by a legal process or to establish or exercise our legal rights. Office Furniture Warehouse may send products information and updates to customer via electronic communication from time to time, if you do not wish to receive this form of communication please feel free to unsubscribe.

Payment Security is managed through DPS for mutual security. Encryption protection is managed with an SSL (Secure Socket Layer) certificate, industry standard 128bit encryption software.

Office Furniture Warehouse reserves the right to amend the specifications of any product featured on this website at any time disregarding the fact that any orders may have been already placed and/or confirmed at the time of that specification amendment.

Leather products are made from quality natural leathers and may not be uniform in colour or texture. Office Furniture Warehouse does not guarantee that the colour of the leather products will match your colour definition of your computer monitor.

Actual fabric sample colours may not match your computer monitor. Wood / Melteca colours may not match your computer monitor. Office Furniture Warehouse does not guarantee that the colour of the products will match your colour definition of your computer monitor.  Design, scale and colour variations may exist due to the monitor/print process.

Office Furniture Warehouse reserves the right to change specifications, colours and materials shown in this website or to withdraw products without prior notice at any time disregarding the fact that any orders may have been already placed and/or confirmed at the time of that specification amendment.

At all times Office Furniture Warehouse will endeavour to ensure that all specifications are correct and true but will accept no responsibility if they are not.

Products and prices shown on this website are for supply within New Zealand only.

If an international customer makes an order and payment by credit card, Office Furniture Warehouse will not supply the product and will credit back to that customer’s credit card the amount of payment made less the percentage as may have been taken by Office Furniture Warehouse’s bank and may include a management fee. The credit will be at the current conversion rate at that time and Office Furniture Warehouse accepts no loss of monies that the international customer may incur. The international customer also accepts that they have no claim on Office Furniture Warehouse for recovery of any debt or additional costs that they may incur as a result of any transaction that has been incurred as a result of the use of this website without the written consent of Office Furniture Warehouse.

Office Furniture Warehouse reserves the right to limit and/or if necessary not supply product to any customer that has not made payment for the product as per the terms of our payment section.

Orders cannot be reduced or altered in any way once they have been confirmed.

Items for sale on this website are subject to stock availability. Office Furniture Warehouse will always endeavour to supply your order in its entirety and as quickly as possible, there may be times that we may not be able to do so. In such cases you will be advised as soon as possible.

At all times, Office Furniture Warehouse will ensure that all products listed on this site will have a manufacturer's warranty. Different products may be covered by different warranty time periods, depending on the type of product and/or the manufacturing company/supplier. All upholstery is excluded from any warranty. All whiteboard warranties are on the board surface only, not frames and/or fittings and only apply when board surface is used with non-permanent marker pens and cleaned as per manufacturer's specifications. A manufacturer's warranty does not cover damage caused by abuse or incorrect use of a product. A manufacturer's warranty does not cover damage to product that may be incurred during delivery transportation. A manufacturer's warranty will not apply to any product that has been modified by you the customer and/or your representative and/or not used as designed. A manufacturer's warranty covers against faulty parts and/or workmanship.

Office Furniture Warehouse will always endeavour to deliver your order within 5 - 7 working days, unless otherwise stated of order placement/payment. Office Furniture Warehouse reserves the right to amend this timeframe and if necessary increase this timeframe if major delays are incurred by way of manufacturer supply or by way of adverse freight issues/conditions that develop outside of Office Furniture Warehouse’s control. Office Furniture Warehouse can not be held responsible for ensuring items will fit in to the building.

Delivery within New Zealand is free for orders $499 and over and $35 for orders under $499 – to metro ground-level addresses (all prices include gst).

*Additional charges apply for Rural and other Island customers, or above ground-level addresses. Please contact us for pricing.

All prices are shown in New Zealand dollars and do not include GST. GST is an additional cost over and above the prices shown and must be paid in the total payment due. Prices are subject to change without any prior notice. The amount you will pay will be based on the current prices displayed on this website at the time you submit your online order.

Please note, the name that will appear on your statement will be OFW.

You accept that on order placement you have accepted that payment must be made immediately by credit card or within seven (7) days if payment is being made by way of cheque or direct credit.

All orders where payments are made by credit card will be accepted on the condition that the credit card used is being used by the legitimate owner of that credit card. If Office Furniture Warehouse discovers fraudulent use of any credit card, New Zealand Police involvement and fraud investigation will be enforced with recovery of all costs for the supply of product and/or recovery of the product and/or all costs with regard to legal and interest and any other costs associated with the recovery of these costs will be sought by due process from the person who placed the order of the original product.

All orders where payment is to be made by cheque or direct credit, payment shall be considered due and will fall due for payment as soon as goods are ordered. Should payment in full not be made to Office Furniture Warehouse within seven days after that due date or within the Office Furniture Warehouse pre approved extended timeframe that will be allowed from time to time for large volume orders, then the products will not be shipped to the customer.

All accounts are payable by the 20th of the month following date of invoice. On occasions a deposit may be required.

If the account is not paid on the stated due date, Office Furniture Warehouse reserve the right to charge a late payment penalty of 2.5% per month or part thereof on overdue monies, but in doing so Office Furniture Warehouse does not agree to an extension of the due date for payment of those monies nor does the charging of such interest constitute a forbearance to sue for or seek recovery of the overdue monies by any other legal process. Our debt recovery agency Baycorp (NZ) Limited may also charge you a fee equal to 25% plus GST of the unpaid portion of the invoice amount and other legal and collections costs not covered by the fee. The minimum fee will be $25.00. Where the total debt recovery agency costs, legal and other costs arising from collection of any amount owing exceeds the debt recovery fee charged, our debt collection agent is also entitled to recover such additional costs from you. The account may also be recorded on Business Information Services' credit information database. Property in the goods shall not pass to the buyer until the buyer has discharged all outstanding indebtedness to the seller whatsoever. 

Property in the goods shall not pass to the buyer until the buyer has discharged all outstanding indebtedness to the seller whatsoever.

Faulty goods will be repaired or replaced at the discretion of Office Furniture Warehouse. Product that may be received damaged due to transport freight damage will be repaired or replaced subject to discussion and conclusion of point of damage. If recipient signs for product as received in good condition they have voided the opportunity to claim for any transport damage. All goods are dispatched in good condition and carried “at limited carrier’s risk” (pursuant to the Carriage of Goods Act 1979). No claims will be accepted after two (2) days from the date of delivery. All claims must be made in writing and forwarded to sales@ofw.co.nz

Any refunds are at the discretion of Office Furniture Warehouse and will only be made if Office Furniture Warehouse is unable to either repair or replace faulty or damaged product that has been and is accepted by Office Furniture Warehouse as a genuine and approved claim. These refunds will be made by direct credit into the verified bank account of the claimant and will be only for the value of the product claimed at the time of the purchase of that same product. No returns or refunds are available on customised products such as reception units, partition screens, promotional items and bar leaners. No refunds will be made for any freight and/or any other costs, be they interest or legal or any other costs that may have been incurred by the claimant in the process of achieving their refund claim. 

Our intention is not to spam but as per the 2007 Unsolicited Electronic Messages Act, we consider our customers who purchase off us are interested in receiving further information, with the option to unsubscribe in each email.

If you have any comments or questions, please contact Office Furniture Warehouse at sales@ofw.co.nz or phone 0508 639 639 between 9am – 5pm Monday to Friday.