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returns and exchanges

Can I return or exchange my item?

If you have purchased a faulty item, we will remedy or replace the item within 30 days from date of purchase – free of charge. 'Change of mind' returns must come back within 30 days from date of purchase, in the original packaging and must be in a resalable condition. These will incur a pick-up and restocking fee, which is calculated according to item weight. Unfortunately 'change of mind' refunds are not available on customised furniture. If you have any questions please contact us sales@ofw.co.nz